Services
Customer Experience
We obsess over all aspects of the customers journey.
End to end supply chain solutions
Proving you the logistics digital experience
National coverage to support you
Customer service excellence.
mcm logistics strongly believes that customer service excellence has always been and will always be one of the critical factors for any business, and as such we have invested heavily in developing our customer service capabilities. We have developed a state of the art call centre and customer self-management tools, operating nationally, using a best of breed technology platform for end-to-end customer enquiry and visibility management, with full executive sponsorship and escalation.
National coverage.
Wherever a customer is located nationally they can contact our customer service staff on our national number 1300 052 652 between business hours, with access to the Account Manager available after hours. Alternatively, you will be established with an online platform to enable full visibility that can aid in self resolution. This is why it's so important for us to provide a remarkable experience and make your customers to want to continue doing business with you which demonstrates our clear investment in customer needs.
Deliver exceptional customer experiences.
Our technology platform has been designed with flexibility in mind through modular components that combine to provide an enhanced data driven, customer centric supply chain experience. We manage end-to-end activity within the supply chain eco system, providing real time visibility and exposes business defined levers to enhance the customer experience throughout the entire process and/or at an individual component level.
Industries we work with.
Our supply chain services can be tailored to work with your business.
A journey together.
mcm Momentum (our technology platform) will be with you on every step of the journey. Using our proprietary reporting platform - we capture the data, reconcile, analyse and interpret and present this information in the way you need to see it. Do you need assistance in building RFP documents? Benchmarking your existing solution? Building a business case for expansion into other locations? Or simply want the right data in the right format that is accurate and useful? Services include:
- Access to mcm Momentum
- Carrier selection and management
- Carrier Benchmarking
- APR analysis and review
- Custom out-of-box experience
- Co-packing, kitting and bundling
- Engineered packaging
Start a conversation today
Want to talk to one of our logistics experts? You can rely on our knowledge of industry best practices that help your business.
Case Study
Global Military and Industrial Gloves Supplier transitioned to 3PL
A global manufacturer and supplier of military, industrial and domestic use gloves sought to gain efficiencies..